We have monitored the lead queue and can confirm that the previously missing leads have now been successfully sent to Salesforce for users who completed the re-authentication process.
For accounts with a properly re-authenticated Salesforce integration, lead syncing is now functioning as expected.
Posted Feb 27, 2026 - 11:04 UTC
Monitoring
We have released a fix for the Salesforce integration issue.
For previously connected Salesforce accounts, re-authentication is required for each workspace: - Navigate to Workspace Settings > Integrations > Salesforce - Click "Re-authenticate" - Log in to your Salesforce account (only users with access and valid credentials for the already connected Salesforce account can complete this step)
Re-authenticating will fully restore the connection - new leads will resume syncing normally, and access to page-level integration settings will be restored.
Leads collected during the incident have been securely stored and will be processed progressively after re-authentication.
New Salesforce accounts can be connected going forward without any issues.
We appreciate your patience and understanding.
Posted Feb 24, 2026 - 07:48 UTC
Identified
We have identified an authorization issue with the Salesforce API that is preventing leads from being transmitted successfully through the integration. Our team is working together with the Salesforce team to resolve this as soon as possible.
First report date: February 20
Impact: - Leads are currently not being pushed to Salesforce - Integration settings errors: cannot connect/reconnect accounts to the workspace or configure page-level integrations
Please rest assured that no data has been lost. All incoming leads are stored in our back-end queue and will be sent once the integration is operational again.
Posted Feb 23, 2026 - 08:37 UTC
This incident affected: Application (app.instapage.com).